Refund policy

Last updated: 24 October 2026

How to cancel an order and return a piece, and your rights if something arrives faulty.

Who you are buying from

Rostyslav Bachyk
NIE: Z0041311P
Avenida Fabraquer 3, 17J, 03560 El Campello, Alicante, Spain
Email: hola@rb-home.store

Your right to change your mind (withdrawal)

You have 14 calendar days to cancel your purchase without giving any reason. The period starts on the day you receive the product. If the order arrives in several parcels, it runs from the day you receive the last one.

To cancel, tell us in writing before the period ends, for example by email to hola@rb-home.store. You can use the withdrawal form below, but you don't have to.

How to return a piece

Write to us before sending anything. Each piece is sent by the workshop or brand that makes it, so we'll tell you which address in Spain to return it to. Parcels sent to another address may be lost or delayed.

Send the piece back within 14 days of telling us you are cancelling, in good condition, complete and, if possible, in its original packaging.

Who pays for the return

If you return a piece because you changed your mind, the cost of sending it back is yours. If the piece arrives faulty, damaged, is not what you ordered or does not match the description, we pay for the return.

Handling the product

You can unpack and look at the piece as you would in a shop. That never affects your refund. If you use it beyond what is needed to see what it is like and it comes back worth less, we may deduct a proportionate amount. We'll always tell you first and explain why.

Refund

We refund everything you paid, including standard shipping, within 14 days at most of you telling us you are cancelling. We may wait until we receive the piece, or until you send us proof of posting, before refunding. We refund to the same payment method you used, at no cost to you.

Antique and handmade pieces

Some pieces are antique or handmade. Signs of use, colour variations or small irregularities described on their page are part of the piece and are not a fault. You still have the same 14 days to change your mind.

3-year legal guarantee

Separately from withdrawal, the new products we sell carry a 3-year legal guarantee of conformity from delivery, under Spanish Royal Legislative Decree 1/2007. If a piece is not in conformity, you are entitled to repair or replacement free of charge and, if that is not possible, a price reduction or a refund. During the first two years, a fault is presumed to have existed at delivery.

The guarantee does not cover knocks, misuse, not following the care instructions, or normal wear from use.

Write to us as soon as you notice the problem, with your order number and photos, and we'll sort it out.

Exceptions

The right of withdrawal does not apply to products made to your measurements or clearly personalised. If a piece has an exception, we say so on its page. These exceptions never affect the legal guarantee.

Withdrawal form

(Only if you want to withdraw from the contract. You can copy it into an email.)

To: Rostyslav Bachyk, Avenida Fabraquer 3, 17J, 03560 El Campello, Alicante, Spain — hola@rb-home.store

I hereby give notice that I withdraw from my contract of sale of the following product:

Ordered on / received on: ____________
Order number: ____________
Name: ____________
Address: ____________
Signature (only if sent on paper): ____________
Date: ____________

Complaints

If something hasn't gone well, write to us first at hola@rb-home.store. We reply within 1–2 working days. You can also use the Spanish consumer arbitration system (Juntas Arbitrales de Consumo) or the consumer services of your region.