Contact

We are a small shop and a real person reads every message, with no call centre or bots in the way. If you have a question about an order, a piece, a return or anything else, write to us.

How to reach us

  • Email: hola@rb-home.store
  • Response time: within 1–2 working days, Monday to Friday, excluding public holidays

You can also use the form on this page: it reaches the same inbox.

What to include

If you're writing about an order, these three things help us answer properly the first time:

  • Your order number, shown in your confirmation email and starting with #
  • The name the order was placed under, if different from the email you're writing from
  • What you need: to change it, return it, find out where it is, or anything else

If something arrived damaged or faulty, add photos of the piece and of the parcel. The parcel photo lets us open a claim with the carrier straight away.

Many answers are already in our FAQ.

Common reasons to write

Where is my order?

Send us your order number and we'll check with the workshop and the carrier. Delivery takes 3 to 12 working days; some made-to-order pieces take longer, and we say so on their page. See Shipping & delivery.

Only part of my order arrived

That's normal: each piece is sent by the workshop that makes it, so an order can arrive in several parcels on different days, at no extra cost. If the rest doesn't arrive within a few days, write to us.

I want to cancel or return something

You have 14 days from receiving your order to change your mind. Write to us and we'll explain the steps. Please don't send anything before writing to us: we'll give you the right workshop address. See Returns.

Something arrived damaged, faulty or isn't what I ordered

Send us your order number and photos. We'll put it right and pay for the return. This also applies if a fault appears later: you have a 3-year legal guarantee.

I need to change my delivery address

Write to us as soon as possible with your order number. If the workshop hasn't prepared the parcel yet, it can usually be changed.

A question before buying

Ask us: dimensions, materials, care, whether it fits your space. If we don't know, we'll check with the people who make the piece.

Data protection

To access, correct or delete your data, or exercise any other right, write to the same email. We reply within one month. See our Privacy Policy.

Seller details

  • Trading name: RB Home
  • Owner: Rostyslav Bachyk (sole trader / empresario individual)
  • NIE: Z0041311P
  • Address: Avenida Fabraquer 3, 17J, 03560 El Campello, Alicante, Spain
  • Email: hola@rb-home.store

Please don't send returns to this address. It is only our legal and correspondence address. Pieces ship from each workshop, so the return address depends on the piece: write to us and we'll confirm it.

If you're not happy with our answer

Tell us on the same thread; most things get resolved that way. If we still haven't put it right, you can use the Spanish consumer arbitration system (Juntas Arbitrales de Consumo) or the consumer services of your region.

Policies

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