Shipping policy
Last updated: 24 October 2026
Where we ship, how long it takes, what it costs, and what happens if something goes wrong on the way. The delivery times on this page form part of your contract with us.
Seller
Rostyslav Bachyk
NIE: Z0041311P
Avenida Fabraquer 3, 17J, 03560 El Campello, Alicante, Spain
Email: hola@rb-home.store
Where we ship
We ship to mainland Spain and the Balearic Islands. For now we do not ship to the Canary Islands, Ceuta, Melilla or outside Spain.
How your order is sent
We don't have our own warehouse. Each piece is sent directly from Spain by the workshop or brand that makes or selects it. If your order includes pieces from several workshops, it may arrive in several parcels on different days, at no extra cost to you.
Delivery times
Delivery takes 3 to 12 working days from the day you order, preparation included. Working days are Monday to Friday, excluding public holidays. The Balearic Islands can take a few days longer.
Some pieces are made to order, for example certain tablecloth or coat rack sizes. In that case the lead time is shown on the product page and in the option you choose, and it applies to that piece.
Delivery times are given in good faith. They can be longer because of carrier delays, weather, strikes, incomplete addresses or busy periods. If your order is late, write to us and we'll check with the workshop and the carrier.
Your legal right: if we have not delivered within 30 days of the contract, you can give us a reasonable additional period and, if we still don't deliver, cancel the order and get a full refund without delay.
Shipping costs
- €4.95 per order.
- Free on orders of €60 or more.
You pay one shipping charge per order, even if it arrives in several parcels. The total with shipping is always shown before you pay.
Tracking
When each parcel is sent we email you the tracking number. It can take a day to become active.
Delivery address
Please check your address before paying. Once the workshop has prepared the parcel it usually can't be changed. If a parcel comes back because the address was wrong or it wasn't collected, we'll write to you to resend it; the cost of resending may be yours.
Lost, delayed or damaged parcels
The goods are our responsibility until they are delivered to you or to the person you name. If something arrives damaged, email hola@rb-home.store with your order number and photos of the parcel and the product. If a parcel is lost, we open a claim with the carrier and send the piece again or refund you.
VAT
All prices include Spanish VAT. Because we ship within Spain, there are no customs or extra charges on delivery.
Questions
Email hola@rb-home.store with your order number. We reply within 1–2 working days.